Pricing: Rates are
based on stays of two nights or more.
Reservations: VISA or MC card finalizes a reservation.
Registration: Upon check-in
a VISA or MC imprint with your signature completes registration.
Payment & Taxes:
VISA, MC or cash upon arrival. Federal tax applies.
Check-in/Check-out:
3:00 - 5:00 pm check-in, 11:00 am check-out. We ask guests to
phone first for other check-in times so that we can be sure rooms are
ready and to be
sure we are here on arrival.
Cancellation Policy:
14 days. Space is quite limited, therefore reservations are regarded as
commitments - without adequate notice of cancellation or reduced stay, there
will be a charge of one night's
room rate for stays of 2 days or less, or one-half of the total reservation for
stays of 3 nights or more. "No shows" or cancellations within 24
hours of arrival will be liable for their
entire reservation. Group reservations of two rooms or more should plan on providing a
non-refundable deposit 30 days prior to arrival.
Cancellations with adequate notice are subject to a booking fee of
$25 per room.
Children: Cloud 9 is adult-oriented but
mature children
13 - 17 years old may be accommodated with prior approval. Add $30.
Additional Adult:
for 3 persons sharing with prior approval, add $50.
Pets: A small pet
may be accommodated with prior approval: add $20/day/pet. Pets should
be washed prior to arrival and may not be left alone in the
suite. Pets may not sleep on the bed or use the furniture - we
will provide bedding and a large pet condo-kennel upon request.
Pet owners will understand our goal of keeping each suite fresh for new
guests.
Resident Pets: Cloud 9 is home to two
happy & fun-loving
Jack Russell terriers, Hamish and Heather who adore all nice two-legged and and
four-legged creatures.
Dietary Restrictions:
With advance notice, Cloud 9 will do everything possible to accommodate
special requests.
Smoking: Permitted
strictly outdoors only, away from open windows and other guests, and in
the months of fire hazard, on the patios only with extreme caution -
thank you. Smoking in any suite or indoor area will be
liable to a surcharge of $200 per incident.
Damage or Missing Items:
Apart from normal wear and tear, damage from negligence or items
found missing from a suite will be charged at cost plus 50%.
Privacy: In compliance
with B.C.'s Personal Information Protection Act (PIPA) which
became effective January 1,2004, please note that any information
collected in the course of finalizing a reservation is for the sole
purpose of guaranteeing the reservation and/or of satisfying the
requirements of the B.C. Hotel Guest Registration Act. Your
information will never be shared with another organization for
research or promotional purposes - as always, confidentiality is not
only what you expect but what we respect.
